Alaska Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in an Alaska assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Alaska, assisted living facilities are licensed as Assisted Living Homes and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Alaska

Assisted living homes in Alaska are licensed and overseen by the Department of Health, Division of Health Care Services, Residential Licensing. Unlike skilled nursing homes, assisted living homes are not certified by Medicare or Medicaid, so there is no federal survey program — the state is the primary authority that sets standards, conducts inspections, and investigates complaints against assisted living homes.

How to File an Assisted Living Complaint in Alaska

You can file a complaint with Residential Licensing by calling 907-334-2400 or by emailing DOH.RL.Info@alaska.gov. A complaint form is available on the Residential Licensing website and can be mailed to 3601 C Street, Suite 902, Anchorage, AK 99503. You may file orally or in writing, and you may remain anonymous. To help investigators, provide as much detail as possible — the home's name and address, the names of residents and staff involved, and the specific dates, times, and events you are reporting.

Memory Care and Dementia Care in Alaska

Alaska does not issue a separate memory care or dementia-care license. Residents with Alzheimer's disease and other forms of dementia are served within licensed assisted living homes, which must meet additional safety requirements — such as alarm or alert systems for residents who may wander — and must provide care consistent with each resident's assisted living plan. Complaints about a home providing dementia care follow the same process: contact Residential Licensing using the phone number, email, or mailing address above.