Connecticut Assisted Living Complaint Resources
How to report a Connecticut assisted living services agency or managed residential community. Immediate reporting tools, residents' rights, and legal advocacy for residents and families.
Reviewed by Nick Kassatly, Esq. · Published June 30, 2026 · Updated July 23, 2026
Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS)
Connecticut Adult Protective Services
To report suspected abuse, neglect, or exploitation of vulnerable adults.
Long-Term Care Ombudsman
Serving as an advocacy program to protect the health, safety, and welfare of residents in long-term care facilities.
To report an assisted living facility in Connecticut, contact Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS) at 860-509-7400 or file a complaint online. Complaints can be filed anonymously. For advocacy help, the Connecticut Long-Term Care Ombudsman can be reached at 1-866-388-1888.
If you are concerned about the care your loved one is receiving in a Connecticut assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Connecticut, assisted living is provided by a licensed Assisted Living Services Agency operating within a Managed Residential Community, and these are regulated separately from skilled nursing homes.
Who Regulates Assisted Living Facilities in Connecticut
Assisted Living Services Agencies in Connecticut are licensed and inspected by the Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS). Unlike skilled nursing homes, assisted living services agencies and managed residential communities are not certified by Medicare or Medicaid, so there is no federal survey program — the state is the primary authority that sets standards, conducts inspections, and investigates complaints.
How to File an Assisted Living Complaint in Connecticut
You can file a complaint with the Department of Public Health by using the online FLIS complaint form on the DPH website, by calling 860-509-7400, or by mailing written documents to the Division of Health Systems Regulation, 410 Capitol Ave., MS# 12 HSR, PO Box 340308, Hartford, CT 06134-0308. You may file orally or in writing, and you may remain anonymous. To help investigators, provide as much detail as possible — the name and address of the agency or community, the names of residents and staff involved, the specific dates and times, and the names of any witnesses.
Memory Care and Dementia Care in Connecticut
In Connecticut, memory care is provided in dementia special care units — settings that lock, secure, or segregate residents with Alzheimer's disease or dementia, or that market themselves as offering specialized dementia care. Assisted living services agencies offering this care must obtain dementia special care approval, and the unit must give each prospective resident a written disclosure describing its philosophy, admission and discharge criteria, care planning, staffing and training, and physical environment. Complaints about a dementia special care unit follow the same process: contact the Department of Public Health using the online form, phone number, or mailing address above.
ConnecticutAssisted Living Regulations & Resources
How Connecticut Licenses Assisted Living
Connecticut delivers assisted living through licensed Assisted Living Services Agencies (ALSAs) that operate within a Managed Residential Community (MRC). The Connecticut Department of Public Health licenses and regulates the ALSA, while the MRC provides the housing and core services. Memory care is provided in dementia special care units that must obtain dementia special care approval and meet disclosure requirements.
Statute of Limitations
2 years
In Connecticut, the statute of limitations for assisted living negligence claims is generally 2 years. Claims may fall under either personal injury or medical malpractice statutes, depending on the specific circumstances. It is critical to consult with an attorney as soon as possible to understand the specific deadlines that apply to your case, as missing these deadlines can permanently bar your claim.
Complaint Types Investigated
Abuse and neglect, medication errors, inadequate staffing, unsafe or unsanitary conditions, financial exploitation, improper evictions or transfers, and violations of residents' rights.
What Happens After You File
Investigation Timeline
FLIS reviews each complaint and prioritizes it by severity. Allegations that a resident faces immediate danger receive the fastest response, while less urgent complaints are scheduled in the normal course. Timeframes vary with the nature and seriousness of the allegations.
Unannounced Inspections
On-site complaint investigations of assisted living services agencies and managed residential communities are generally conducted unannounced so that surveyors can observe normal day-to-day operations and conditions.
Complainant Notification
If you provide your name and contact information, FLIS can follow up for additional details and notify you of the outcome. Anonymous complainants cannot be contacted for more information, so it is important to include as much detail as possible when filing.
Enforcement Actions
When violations are confirmed, the Department of Public Health may require a plan of correction and can impose enforcement actions ranging from citations and civil penalties to consent orders, license conditions, suspension, or revocation, depending on the severity and pattern of the violations.
Anonymous Complaints
Yes, you can file an assisted living complaint anonymously in Connecticut. The Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS) accepts anonymous complaints, and your identity as a complainant is protected. Providing your contact information allows investigators to follow up for additional details, which can strengthen the investigation.
Official Sources
- Complaint filing — Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS): portal.ct.gov
- Resident rights — Conn. Agencies Regs. § 19-13-D105: law.cornell.edu
- Connecticut Long-Term Care Ombudsman: portal.ct.gov
- Mailing address — Connecticut Department of Public Health, Facility Licensing and Investigations Section (FLIS): Connecticut Department of Public Health, Division of Health Systems Regulation, 410 Capitol Ave., MS# 12 HSR, PO Box 340308, Hartford, CT 06134-0308
Frequently Asked Questions
Can I file an assisted living complaint in Connecticut anonymously?expand_more
What is the phone number to report an assisted living facility in Connecticut, and how fast is it investigated?expand_more
What is the difference between a nursing home and assisted living in Connecticut?expand_more
Not Sure Where to Start?
Speak with an advocate who can guide you through the reporting process and help evaluate your family's legal options.