Indiana Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in an Indiana assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Indiana, assisted living facilities are licensed as residential care facilities and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Indiana

Assisted living in Indiana is licensed and inspected by the Indiana Department of Health, Division of Long Term Care, which runs the state's Healthcare Facility Complaint Program. Because assisted living is not federally certified by Medicare the way skilled nursing homes are, the state is the primary authority responsible for setting standards, investigating complaints, and taking enforcement action against residential care facilities.

How to File an Assisted Living Complaint in Indiana

You can report concerns to the Indiana Department of Health by calling the toll-free complaint line at 1-800-246-8909, by submitting the online complaint form on the department's website, or by emailing complaints@isdh.in.gov. Complaints may be made orally or in writing, and you may file anonymously. To help investigators, provide as much detail as possible — the facility name and address, the names of residents and staff involved, room numbers, and the dates, times, and a clear description of what happened.

Memory Care and Dementia Care in Indiana

In Indiana, memory care is delivered within residential care facilities that operate an Alzheimer's and dementia special care unit. Under Indiana's Alzheimer's and dementia special care disclosure law, those facilities must give families a written disclosure describing their philosophy of care, admission and discharge criteria, staffing, and dementia-specific staff training, and the unit director must complete dementia-specific training. Memory care complaints follow the same process — call 1-800-246-8909 or use the online complaint form.