Kansas Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in a Kansas assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Kansas, assisted living facilities are licensed as a type of adult care home and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Kansas

Assisted living in Kansas is licensed and inspected by the Kansas Department for Aging and Disability Services (KDADS) through its Survey, Certification, and Credentialing Commission, which also investigates complaints. Because assisted living is not federally certified by Medicare the way skilled nursing homes are, the state is the primary authority responsible for setting standards, investigating complaints, and taking enforcement action against assisted living facilities.

How to File an Assisted Living Complaint in Kansas

You can report concerns to KDADS by calling the complaint hotline at 1-800-842-0078, or by submitting your report in writing by email to kdads.complainthotline@ks.gov or by fax. Complaints may be made orally or in writing, and you may file anonymously. To help investigators, provide as much detail as possible — the facility name and address, the names of residents and staff involved, and the dates, times, and a clear description of what happened.

Memory Care and Dementia Care in Kansas

In Kansas, memory care is delivered within assisted living facilities that operate a special care section for residents with Alzheimer's disease or dementia. Admission to a special care section requires a physician's order, and facilities that serve residents with dementia must provide dementia-specific in-service training to staff. Memory care complaints follow the same process — call 1-800-842-0078 or submit your complaint in writing.