Montana Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in a Montana assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Montana, assisted living facilities are licensed as Assisted Living Facilities (categorized A through D by resident acuity) and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Montana

Assisted living facilities in Montana are licensed and investigated by the Department of Public Health and Human Services, Office of Inspector General. Because assisted living is not certified by Medicare the way skilled nursing homes are, the state — not the federal government — is the primary authority responsible for setting standards, conducting inspections, and acting on complaints.

How to File an Assisted Living Complaint in Montana

You can report concerns to the Office of Inspector General by phone at (406) 444-2676 or by submitting the online Certification Complaint Form at dphhs.mt.gov/oig/certificationcomplaintform. Complaints can be made in writing or by phone, and you may file anonymously. When you report, give as much detail as possible — the facility name, the names of residents and staff involved, and specific dates, times, and descriptions of what happened — so investigators can act effectively.

Memory Care and Dementia Care in Montana

Montana does not issue a separate memory care license. Instead, dementia and memory care are typically provided within Category C assisted living facilities, which must meet additional requirements for staff training, supervision, and a secured environment to protect residents who may wander. Complaints about a memory care setting follow the same process — you report them to the Office of Inspector General using the phone number or online form above.