Nevada Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in a Nevada assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Nevada, assisted living is licensed under the category of Residential Facility for Groups, and these facilities are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Nevada

Assisted living facilities in Nevada are licensed and investigated by Health Care Quality and Compliance (HCQC), Nevada Health Authority. Because assisted living is not certified by Medicare the way skilled nursing homes are, the state — not the federal government — is the primary authority responsible for setting standards, inspecting facilities, and acting on complaints.

How to File an Assisted Living Complaint in Nevada

You can report concerns to Health Care Quality and Compliance (HCQC) by phone — (775) 684-1030 for the Carson City office serving northern Nevada, or (702) 486-6515 for the Las Vegas office serving southern Nevada — or by submitting the online complaint form on the Health Care Quality and Compliance (hcqc.nv.gov) website. Complaints can be made in writing or by phone, and you may file anonymously. Provide as much detail as possible — the facility name, the names of residents and staff involved, and specific dates, times, and descriptions of what happened — so investigators can act effectively.

Memory Care and Dementia Care in Nevada

Nevada handles memory care through an endorsement system. A residential facility for groups that cares for residents with Alzheimer's disease or other dementia must obtain a separate dementia-care endorsement, which requires additional staff training and safeguards for residents who may wander. Complaints about a memory care setting follow the same process — you report them to the Bureau of Health Care Quality and Compliance using the phone numbers or online form above.