Oregon Assisted Living Complaint Resources
How to report an Oregon assisted living or residential care facility. Immediate reporting tools, residents' rights, and legal advocacy for residents and families.
Reviewed by Nick Kassatly, Esq. · Published June 30, 2026 · Updated July 23, 2026
Oregon Department of Human Services, Aging and Disability Services (Long-Term Care Licensing)
Oregon Adult Protective Services
To report suspected abuse, neglect, or exploitation of vulnerable adults.
Long-Term Care Ombudsman
Serving as an advocacy program to protect the health, safety, and welfare of residents in long-term care facilities.
To report an assisted living facility in Oregon, contact Oregon Department of Human Services, Aging and Disability Services (Long-Term Care Licensing) at 844-503-4773 or file a complaint online. Complaints can be filed anonymously. For advocacy help, the Oregon Long-Term Care Ombudsman can be reached at 800-522-2602.
If you are concerned about the care your loved one is receiving in an Oregon assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Oregon, assisted living facilities are licensed as Assisted Living Facilities (and the closely related Residential Care Facilities) and are regulated separately from skilled nursing homes.
Who Regulates Assisted Living Facilities in Oregon
The Oregon Department of Human Services, through its Aging and Disability Services division, licenses and inspects assisted living and residential care facilities and investigates complaints about them. Because assisted living is not certified by Medicare the way skilled nursing homes are, the state — not the federal government — is the primary authority responsible for oversight and enforcement at these facilities.
How to File an Assisted Living Complaint in Oregon
You can report concerns about an assisted living, residential care, or memory care facility by calling the Department of Human Services at 844-503-4773, by emailing licensing.complaint@odhs.oregon.gov, or by submitting the online complaint form. You may file orally or in writing, and you may remain anonymous. To help investigators, provide as much detail as you can — the facility name, the resident's name, specific dates and times, the names of staff involved, and a clear description of what happened. You can also contact the Long-Term Care Ombudsman at 800-522-2602 for advocacy support.
Memory Care and Dementia Care in Oregon
In Oregon, memory care for residents with Alzheimer's disease or dementia is provided in endorsed Memory Care Communities operated within assisted living or residential care facilities. To earn the memory care endorsement, a facility must meet additional dementia-training, disclosure, staffing, and security requirements. Concerns about a memory care community are handled through the same complaint process — call the Department of Human Services at 844-503-4773 to report abuse, neglect, elopement, or other unsafe conditions.
OregonAssisted Living Regulations & Resources
How Oregon Licenses Assisted Living
Oregon licenses assisted living facilities as Assisted Living Facilities, and the closely related Residential Care Facilities, under the Department of Human Services, Aging and Disability Services. Memory care is provided in endorsed Memory Care Communities within assisted living or residential care facilities that meet additional dementia-training, disclosure, and security requirements.
Statute of Limitations
2 years
In Oregon, the statute of limitations for assisted living negligence claims is generally 2 years from the date of injury. A discovery rule may apply, meaning the clock may not start until the injury is discovered or reasonably should have been discovered. It is critical to consult with an attorney as soon as possible to understand the specific deadlines that apply to your case, as missing these deadlines can permanently bar your claim.
Resident Bill of Rights
Resident Rights and Protections (Residential Care and Assisted Living Facilities)
View Full StatuteComplaint Types Investigated
Abuse and neglect, medication errors, inadequate staffing, unsafe or unsanitary conditions, financial exploitation, improper evictions or transfers, and violations of residents' rights.
What Happens After You File
Investigation Timeline
After a complaint is received, the Department of Human Services reviews and prioritizes it based on the severity of the allegation. Complaints alleging immediate danger to a resident's health or safety are investigated on an expedited basis, while other complaints are scheduled according to risk. Investigators may review records, interview residents and staff, and conduct an on-site visit.
Unannounced Inspections
Complaint investigations and routine surveys of assisted living and residential care facilities are generally conducted unannounced so that surveyors can observe normal conditions and care as residents actually experience them.
Complainant Notification
If you provide your contact information, the Department of Human Services will generally notify you of the outcome of the investigation, including whether the allegations were substantiated and what action, if any, was taken.
Enforcement Actions
When violations are found, the Department of Human Services may require a plan of correction and can impose enforcement actions including civil penalties (fines), conditions or restrictions on the license, a freeze on new admissions, and suspension or revocation of the facility's license. Cases involving abuse, neglect, or financial exploitation may also be referred to law enforcement or Adult Protective Services.
Anonymous Complaints
Yes, you can file an assisted living complaint anonymously in Oregon. The Oregon Department of Human Services accepts anonymous complaints, and your identity as a complainant is protected. Providing your contact information allows investigators to follow up for additional details, which can strengthen the investigation.
Official Sources
- Complaint filing — Oregon Department of Human Services, Aging and Disability Services (Long-Term Care Licensing): oregon.gov
- Resident rights — OAR 411-054-0027: secure.sos.state.or.us
- Oregon Long-Term Care Ombudsman: oltco.org
- Mailing address — Oregon Department of Human Services, Aging and Disability Services (Long-Term Care Licensing): Oregon Department of Human Services, Aging and Disability Services, 500 Summer Street NE, Salem, OR 97301
Frequently Asked Questions
Can I file an assisted living complaint anonymously in Oregon?expand_more
What number do I call, and how quickly is a complaint investigated?expand_more
What is the difference between a nursing home and an assisted living facility in Oregon?expand_more
Not Sure Where to Start?
Speak with an advocate who can guide you through the reporting process and help evaluate your family's legal options.