Utah Assisted Living Complaint Resources
How to report a Utah assisted living facility. Immediate reporting tools, residents' rights, and legal advocacy for residents and families.
Reviewed by Nick Kassatly, Esq. · Published June 30, 2026 · Updated July 23, 2026
Utah Department of Health and Human Services, Office of Licensing (Health Facility Licensing)
Utah Adult Protective Services
To report suspected abuse, neglect, or exploitation of vulnerable adults.
Long-Term Care Ombudsman
Serving as an advocacy program to protect the health, safety, and welfare of residents in long-term care facilities.
To report an assisted living facility in Utah, contact Utah Department of Health and Human Services, Office of Licensing (Health Facility Licensing) at 801-890-2007 or file a complaint online. Complaints can be filed anonymously. For advocacy help, the Utah Long-Term Care Ombudsman can be reached at 801-538-3910.
If you are concerned about the care your loved one is receiving in a Utah assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Utah, assisted living facilities are licensed as Assisted Living Facilities and are regulated separately from skilled nursing homes.
Who Regulates Assisted Living Facilities in Utah
The Utah Department of Health and Human Services, through its Office of Licensing, licenses and investigates Assisted Living Facilities under Administrative Rule R432-270. Because assisted living is not certified by Medicare the way skilled nursing homes are, the state — not the federal government — is the primary authority that sets the rules, inspects facilities, and investigates complaints.
How to File an Assisted Living Complaint in Utah
You can file a complaint with the Office of Licensing by calling 801-890-2007, or by using the online Submit a Concern form on the Division of Licensing and Background Checks website. Complaints may be made orally or in writing, and you may file anonymously. To help investigators, provide as much detail as possible — the facility name and address, the names of residents and staff involved, and the dates and times of the incidents you are reporting.
Memory Care and Dementia Care in Utah
In Utah, memory care is delivered within Assisted Living Facilities that operate secured dementia-care units. These facilities must meet additional requirements for staff training, secured-environment safety, and disclosure of the special care services they provide. If you have concerns about a memory care or dementia unit, you file a complaint through the same Office of Licensing process described above.
UtahAssisted Living Regulations & Resources
How Utah Licenses Assisted Living
Utah licenses assisted living facilities as Assisted Living Facilities (Type I and Type II) under the Department of Health and Human Services, Office of Licensing, regulated by Administrative Rule R432-270. Memory care is provided within Assisted Living Facilities that operate secured dementia-care units and meet additional staff training and disclosure requirements.
Statute of Limitations
4 years
In Utah, the statute of limitations for assisted living negligence claims is generally 4 years from the date of injury. A discovery rule may apply, meaning the clock may not start until the injury is discovered or reasonably should have been discovered. It is critical to consult with an attorney as soon as possible to understand the specific deadlines that apply to your case, as missing these deadlines can permanently bar your claim.
Complaint Types Investigated
Abuse and neglect, medication errors, inadequate staffing, unsafe or unsanitary conditions, financial exploitation, improper evictions or transfers, and violations of residents' rights.
What Happens After You File
Investigation Timeline
The Office of Licensing prioritizes complaints by the level of risk to residents. Allegations involving immediate danger to health or safety are investigated most urgently, while lower-risk concerns are scheduled based on the facility's compliance history and the nature of the allegations.
Unannounced Inspections
Complaint investigations and inspections of assisted living facilities are generally conducted unannounced, and may include on-site review and interviews with staff and residents, so that surveyors can observe conditions as they normally exist.
Complainant Notification
If you provide contact information, investigators may follow up for additional details and can notify you of the outcome once the investigation is complete. Anonymous complainants will not receive direct notification.
Enforcement Actions
If violations are found, the Office of Licensing can require a plan of correction, issue deficiency citations, assess civil money penalties, and place conditions on, suspend, or revoke a facility's license. Serious cases may be referred to law enforcement or Adult Protective Services.
Anonymous Complaints
Yes, you can file an assisted living complaint anonymously in Utah. The Office of Licensing accepts anonymous complaints, and your identity as a complainant is protected. Providing your contact information allows investigators to follow up for additional details, which can strengthen the investigation.
Official Sources
- Complaint filing — Utah Department of Health and Human Services, Office of Licensing (Health Facility Licensing): dlbc.utah.gov
- Resident rights — Utah Admin. Code R432-270-10: law.cornell.edu
- Utah Long-Term Care Ombudsman: daas.utah.gov
- Mailing address — Utah Department of Health and Human Services, Office of Licensing (Health Facility Licensing): Office of Licensing, Utah Department of Health and Human Services, P.O. Box 144103, Salt Lake City, UT 84114
Frequently Asked Questions
Can I file an assisted living complaint anonymously in Utah?expand_more
What number do I call to report an assisted living facility in Utah, and how fast is it investigated?expand_more
What is the difference between a nursing home and an assisted living facility in Utah?expand_more
Not Sure Where to Start?
Speak with an advocate who can guide you through the reporting process and help evaluate your family's legal options.