Vermont Assisted Living Complaint Resources

If you are concerned about the care your loved one is receiving in a Vermont assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Vermont, assisted living facilities are licensed as Assisted Living Residences (ALRs) and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Vermont

Assisted Living Residences are licensed and investigated by the Vermont Department of Disabilities, Aging and Independent Living, Division of Licensing and Protection. Unlike nursing homes, assisted living facilities are not federally certified by Medicare, so the state — not the federal government — is the primary authority for complaints, inspections, and enforcement.

How to File an Assisted Living Complaint in Vermont

You can report a suspected violation to the Division of Licensing and Protection at 1-888-700-5330 or through the online report form at dlp.vermont.gov/make-report. Complaints can be made orally or in writing, and you may remain anonymous. Provide as much detail as possible — resident names, dates, times, and what you observed — so investigators can act quickly.

Memory Care and Dementia Care in Vermont

Many Vermont assisted living residences serve residents with Alzheimer's disease and other forms of dementia. Residences that care for residents with dementia must meet additional staff-training and program requirements and describe their dementia-care services in writing for residents and families. Complaints about a memory care unit follow the same process and go to the same Division of Licensing and Protection number above.