To report an assisted living facility in Wyoming, contact Wyoming Department of Health — Healthcare Licensing and Surveys at (307) 777-7123 or file a complaint online. Complaints can be filed anonymously. For advocacy help, the Wyoming Long-Term Care Ombudsman can be reached at 307-287-7757.

If you are concerned about the care your loved one is receiving in a Wyoming assisted living facility, you have the right to file a complaint with the state — and you can do so anonymously. In Wyoming, assisted living facilities are licensed as Assisted Living Facilities (ALFs) and are regulated separately from skilled nursing homes.

Who Regulates Assisted Living Facilities in Wyoming

Assisted Living Facilities are licensed and investigated by the Wyoming Department of Health, Healthcare Licensing and Surveys. Unlike nursing homes, assisted living facilities are not federally certified by Medicare, so the state — not the federal government — is the primary authority for complaints, inspections, and enforcement.

How to File an Assisted Living Complaint in Wyoming

You can report a suspected violation to Healthcare Licensing and Surveys at (307) 777-7123 to speak directly with a health surveyor, by email at wdh-ohls@wyo.gov, or by fax or mail using the complaint form on the Department of Health website. Complaints can be made orally or in writing, and you may remain anonymous. Provide as much detail as possible — resident names, dates, times, and what you observed — so investigators can act quickly.

Memory Care and Dementia Care in Wyoming

Many Wyoming assisted living facilities serve residents with Alzheimer's disease and other forms of dementia. Facilities that care for residents with dementia must meet additional staff-training and program requirements and describe their dementia-care services to residents and families. Complaints about a memory care unit follow the same process and go to the same Healthcare Licensing and Surveys number above.

WyomingAssisted Living Regulations & Resources

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How Wyoming Licenses Assisted Living

Wyoming licenses assisted living facilities as Assisted Living Facilities (ALFs) under the Department of Health, Healthcare Licensing and Surveys. Memory care for residents with Alzheimer's disease and other forms of dementia is provided within these licensed facilities under additional staffing and program requirements.

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Statute of Limitations

4 years

In Wyoming, the statute of limitations for assisted living negligence claims is generally 4 years. If the claim is classified as medical malpractice, the deadline may be 2 years from the date of injury or discovery. A discovery rule may apply, meaning the clock may not start until the injury is discovered or reasonably should have been discovered. It is critical to consult with an attorney as soon as possible to understand the specific deadlines that apply to your case, as missing these deadlines can permanently bar your claim.

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Resident Bill of Rights

Program Administration of Assisted Living Facilities — Resident Rights

View Full Statute

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Complaint Types Investigated

Abuse and neglect, medication errors, inadequate staffing, unsafe or unsanitary conditions, financial exploitation, improper evictions or transfers, and violations of residents' rights.

What Happens After You File

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Investigation Timeline

After receiving a complaint, Healthcare Licensing and Surveys reviews and prioritizes it based on the seriousness of the allegations. Complaints alleging an immediate threat to resident health or safety are prioritized and investigated more quickly, while other complaints are scheduled for review in due course.

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Unannounced Inspections

Complaint investigations of assisted living facilities are conducted unannounced so surveyors can observe conditions as they normally are.

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Complainant Notification

If you provide your contact information, Healthcare Licensing and Surveys will notify you of the outcome of the investigation. Anonymous complainants will not receive a follow-up.

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Enforcement Actions

If violations are substantiated, the Department of Health can require a plan of correction, issue citations, and in serious cases place conditions on, suspend, or revoke the facility's license.

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Anonymous Complaints

Yes, you can file an assisted living complaint anonymously in Wyoming. Healthcare Licensing and Surveys accepts anonymous complaints, and your identity as a complainant is protected. Providing your contact information allows investigators to follow up for additional details, which can strengthen the investigation.

Official Sources

Complaint filing — Wyoming Department of Health — Healthcare Licensing and Surveys: health.wyo.gov
Resident rights — Wyo. Dept. of Health Rules, Assisted Living Facilities, Ch. 12: health.wyo.gov
Wyoming Long-Term Care Ombudsman: health.wyo.gov
Mailing address — Wyoming Department of Health — Healthcare Licensing and Surveys: Healthcare Licensing and Surveys, Hathaway Building, Suite 510, 2300 Capitol Avenue, Cheyenne, WY 82002

Frequently Asked Questions

Can I file an assisted living complaint in Wyoming anonymously?expand_more

Yes. Healthcare Licensing and Surveys accepts anonymous complaints, and your identity is protected. Providing your contact information is optional but lets investigators follow up for more detail.

How do I report an assisted living problem in Wyoming and how fast is it investigated?expand_more

You can call Healthcare Licensing and Surveys at (307) 777-7123 to speak with a health surveyor, or submit your complaint by email, fax, or mail. Complaints alleging an immediate threat to resident health or safety are prioritized and investigated more quickly, while other complaints are scheduled based on the seriousness of the allegations.

What is the difference between a nursing home and an assisted living complaint in Wyoming?expand_more

Nursing homes are federally certified, while assisted living facilities are licensed under state rules. Both are overseen by Healthcare Licensing and Surveys, but the rules and resident rights that apply to assisted living are different from the federal nursing home requirements, even though both protect residents from abuse and neglect.

Not Sure Where to Start?

Speak with an advocate who can guide you through the reporting process and help evaluate your family's legal options.

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